Front Desk Customer Service Assistant

Job Field Answer
Job Title Front Desk Customer Service Assistant
Department Student Services
Campus Downtown Campus
Supervisor Jane Birkholz
Supervisor's Phone Number 253.680.7102
Hourly Rate 14.00
Job Summary

Greet staff members, general public and students who enter the building by providing directions to the appropriate offices or departments.  Provide support for Information Sessions including preparing packets and making reminder and follow-up phone calls to students.  Field requests for information from the general public, including in person requests, as well as via email and by telephone. The incumbent will have the ability to work a variety of hours in order to provide Front Desk coverage for lunch breaks, staff vacation schedules, staff involved with staff and committee meetings and personal appointments off campus. Ability to work independently at the Front Desk is expected following appropriate training and practice. Scheduled work hours may be subject to requested changes with minimal advance notice and mutual consent of the incumbent and supervisor. 

Essential Functions
  • Major duties are related to customer service, providing and disseminating information, and answering questions, including in-person questions, emails, and phone calls. 
  • Provides direction to access appropriate personnel, offices and locations. 
  • Requires the incumbent to learn about Bates Technical College programs and services offered at each of the campus locations. 
Statement of Educational Benefits

Real world experience in an environment requiring the ability to problem-solve, access and provide information immediately upon request, and develop competence in providing professional customer service. 

Minimum Qualifications
  • Educational course work and/or experience in administrative office assistant duties 
Knowledge, Skills, and Abilities
  • Ability to work with a diverse population 
  • Demonstrate problem-solving skills 
  • Maintain a calm demeanor under pressure
  • Demonstrate attention to detail
  • Deliver excellent customer service
  • Internet search and web site navigation
  • Basic knowledge and use of Microsoft Suite products 
Bates Technical College offers classes on campus, online and hybrid. For Fall Quarter 2021, vaccinations will be required. Learn more about vaccinations and our COVID-19 response on the COVID-19 resource page.