Front Desk Customer Service Assistant
|Job Title||Front Desk Customer Service Assistant|
|Supervisor's Phone Number||253.680.7102|
Greet staff members, general public and students who enter the building by providing directions to the appropriate offices or departments. Provide support for Information Sessions including preparing packets and making reminder and follow-up phone calls to students. Field requests for information from the general public, including in person requests, as well as via email and by telephone. The incumbent will have the ability to work a variety of hours in order to provide Front Desk coverage for lunch breaks, staff vacation schedules, staff involved with staff and committee meetings and personal appointments off campus. Ability to work independently at the Front Desk is expected following appropriate training and practice. Scheduled work hours may be subject to requested changes with minimal advance notice and mutual consent of the incumbent and supervisor.
|Statement of Educational Benefits||
Real world experience in an environment requiring the ability to problem-solve, access and provide information immediately upon request, and develop competence in providing professional customer service.
|Knowledge, Skills, and Abilities||