Bates Technical College delivers your refund with BankMobile Disbursements, a technology solution, powered by BMTX, Inc. You will receive an email from BMTX, Inc. with instructions on how to set up your refund preference.
Students will require a mobile phone to receive the mobile based One-Time Passcode (OTP) for the identity verification process to strengthen security.
The BankMobile process:
- Mobile Phone Required for Refund Selection
- Students are required to provide a mobile phone number and successfully enter the OTP sent to that mobile number before proceeding with the Refund Selection.
- If a student indicates that they do not have a mobile phone number or fails to successfully complete the OTP process, they will acknowledge receipt of future refund by paper check only.
- Future refunds for these students will be sent upon receipt of a refund file to the most recent address provided by the institution.
- Students are required to provide a mobile phone number and successfully enter the OTP sent to that mobile number before proceeding with the Refund Selection.
- Additional Verification for Refund Preference Changes
- Following profile completion, if a student wishes to add a new ACH account for deposit, they will be prompted to complete a mobile OTP.
- Students can update their mobile number at any time by logging in to their profile; doing so will also require mobile OTP verification.
- Once verified, the updated mobile number will be used for future alerts and account security measures.
- Self-Serve Mobile Number Change
- We are introducing a self-serve identity verification step when students request to change the mobile number on file.
- When a student is logged in to their Refund Selection profile or BankMobile account and attempts to update their phone number, they will be prompted to complete a short identity verification process. This may include submitting a government-issued ID and/or selfie to confirm their identity.
- Once the verification is complete, the request may take up to 5 business days to process. When the mobile number update is finalized, a confirmation email will be sent to the primary email address on file.
Visit this link for more information.
View our third-party servicer contract for refund management here.
Notice an issue? Contact us to report a correction is needed.
Page Manager: FinancialAid@batestech.edu