Information Technology Specialist
This program is no longer accepting new students. Explore our updated pathways in Cybersecurity and Software Development.
The skills developed in this program, technical support, troubleshooting, and IT fundamentals, remain essential throughout today’s technology careers. Employers are increasingly looking for well-rounded professionals who understand not only user support, but also systems, security, and software. At Bates Tech, these skills are now integrated into our Cybersecurity and Software Development programs, giving students a broader foundation and more career flexibility. These pathways can lead to roles such as IT support specialist, help desk technician, or junior technical roles, with opportunities to continue building skills in more specialized areas.
Contact Information:
Bob Traufler, Career Advisor
253.680.7605
Central Campus
7:30AM - 4:00PM
Program Affiliations:
More about the program:
Students interested in IT support and entry-level tech careers are encouraged to explore our refined certificate options and the Cybersecurity and Software Development AAS-T degrees. These programs include 2- and 4-quarter certificates with industry-recognized certifications such as CompTIA A+, Security+, and Microsoft Azure Fundamentals. Coursework builds foundational knowledge in IT, cloud, security, and programming, aligned with current employer expectations. Meet with an advisor to determine the best starting point for your goals.
Degrees & Certificates:
Faculty and Other Contact Information:
Note: Information is accurate as of its original posting date. The college reserves the right to edit, change, or update information as needed throughout the year. Up-to-date information is available in Student Services.
No eligibility requirements have been provided.
At Bates, our tuition is affordable and there are options to help make it even easier to gain an education. Federal aid is available for many of our students. Scholarships are also available through the Bates Foundation.
See if you qualify for other funding through our special funding programs with the Workforce Education office.
Program Outcomes
- Demonstrate efficient application of core productivity software to solve business problems and increase efficiency as applied in industry.
- Perform effective procedures to install, diagnose, configure, support and troubleshoot computer-based hardware and mobile devices to industry standard
- Develop configuration solutions for technical issues with computers, laptops, mobile devices, networks while balancing business needs to industry standard.
- Configure connectivity for computers, networks, and mobile systems while applying security principles, system and network vulnerabilities, and common mitigation practices to industry standard
- Identify network infrastructure, sub-netting, troubleshooting procedures configuring network devices to industry standard
- Develop strategies for network defense using firewalls, routers, switches, antivirus, and anti-spyware tools to industry standard
- Perform termination and testing of network cabling to industry standard.
- Identify categories of virtualization products, perform common management tasks and support virtual desktop infrastructure to industry standard
- Demonstrate concepts related to identities, security measures and access management using computer, network or cloud services to industry standard
- Perform analysis following established procedures for testing, maintenance, and implementation of devices and services applying effective end-user support as practiced in industry to industry standard
- Articulate effective communication, make decisions, and define work ethics and its application to employment in industry
- Prepare for and successfully complete industry certification.
No forms have been provided.