Information Technology Specialist

Gain valuable IT experience in a hands-on setting, prepare for industry certifications.

Technology is the vital force in today’s business and will continue to experience exponential changes in the future. The Information Technology Specialist program prepares students for careers that focus on computer and network support with an emphasis on both practical experience and certification preparation. Students learn to diagnose and resolve computer problems with software and hardware, use virtualization and cloud computing technologies, and learn about computer security and network systems. Possible certifications students can obtain include certifications from CompTIA, Microsoft, Amazon, or Cisco.

Contact Information:

Bob Traufler, Career Advisor

Central / Mohler Campus

7:30AM - 4:00PM

Program Affiliations:

More about the program:

The Information Technology Specialist program prepares students for careers that focus on computer and network support with an emphasis on both practical experience and certification preparation. Students learn to diagnose and resolve computer problems with software and hardware, use virtualization and cloud computing technologies, and learn about computer security and network systems. Possible certifications students can obtain include certifications from CompTIA, Microsoft, Amazon, or Cisco. Possible careers include Information Technology support technician, computer support specialist, desktop support technician, and network support positions.

Degrees & Certificates:

  • AAS degree: Information Technology Specialist
  • AAST degree: Information Technology Specialist
  • Certificate of Competency: Information Technology Support
  • Certificate of Training: Computer Repair Technician
  • CIP: 11.0901

Program Lengths:

  • AAS & AAST degree program length: 6-7 quarters
  • Certificate of Competency: 4 Quarters
  • Certificate of Training: 2 Quarters

Faculty and Other Contact Information:

Ingrid Smith

253.680.7332

ismith@batestech.edu

Note: Information is accurate as of its original posting date. The college reserves the right to edit, change, or update information as needed throughout the year. Up-to-date information is available in Student Services.

  • Description:

    The Information Technology Specialist Associate in Applied Science (AAS) is a six-quarter program. It offers a mix of course modalities (in-person, hybrid, and online). Most classes are hybrid (required in-person attendance and online access using the Canvas learning management platform). This modality supports industry skills and knowledge mastery through instructor-guided, hands-on learning and online engagement. The program typically enrolls in the Fall and Spring quarters. Students use various computer equipment, networking devices, and servers. Students are responsible for purchasing textbooks, virtual lab simulations, computer toolkits, basic networking tools, and USB drives. Laptops are available for student checkout on a first-come, first-served basis.

    The program’s technical core provides hands-on skills in information systems, networking, mobile devices, cloud and virtualization technologies, and security concepts. Graduates demonstrate proficiency in information technology, effective verbal, and written communications skills, and identify and summarize assumptions to draw logically valid conclusions. Core-related training relates to business, project, and team communication skills. Much of the curriculum is aligned with in-demand industry certifications through Computing Technology Industry Association (CompTIA), Microsoft, or Amazon Web Services.

    Technology is a vital force in today’s business and will continue to experience exponential changes in the future. As such, job opportunities in this field remain strong. Graduates prepare for various information technology (IT) computer and networking careers, including Desktop Support Specialist, Computer Support Specialist, Technical Support Specialist, IT Specialist, IT Support Specialist, Help Desk Technician, and Network Support Analyst.

    CIP: 11.0901

    EPC: 527

    Required Courses

    Course CodeCourse TitleCourse Credits
    CCNT110Fundamentals of Linux4
    CCNT120Cloud Computing4
    CCNT130Server Administration4
    CCNT140Cisco Networking Fundamentals4
    CCNT150Server I4
    CCNT160Cisco Routing & Switching4
    CCNT210Server II4
    HREL111Interviewing and Career Success5
    INFO102IT Applications4
    INFO104IT Systems I5
    INFO105IT Systems II5
    INFO116Modern Desktop Support I4
    INFO117Modern Desktop Support II4
    INFO118Cloud & Virtualization Technologies4
    INFO205Security I5
    INFO206Security II5
    INFO220Microsoft Services4
    INFO290Independent Projects4

    General Education Requirements (15 Credits)

    Course CodeCourse TitleCourse Credits
    ENGL175Professional Writing5
    ENGL&101English Composition I5
    ENGL&235Technical Writing5
    Course CodeCourse TitleCourse Credits
    MATH171Technical Math5
    MATH172Business Math5
    MATH&107Math in Society5
    MATH&141Precalculus I5
    MATH&142Precalculus II5
    MATH&146Statistics5
    MATH&151Calculus5
    MATH&152Calculus II5
    MATH&153Calculus III5

    Choose 5 credits from each of the following areas:

    • Communications
    • Quantitative
    • Humanities/Social Science
    Course CodeCourse TitleCourse Credits
    CMST152Intercultural Communication5
    CMST&102Introduction to Mass Media5
    CMST&210Interpersonal Communication5
    CMST&220Public Speaking5
    CMST&230Small Group Communications5
    CMST&240Culture & Diversity in Health Care5
    HIST101A History of Science and Technology5
    HIST&146United States History I5
    HIST&147United States History II5
    HIST&148United States History III5
    HUM&101Introduction to Humanities5
    Course CodeCourse TitleCourse Credits
    BUS&101Introduction to Business5
    BUS&201Business Law5
    ECON&201Microeconomics5
    ECON&202Macroeconomics5
    PSYC&100General Psychology5
    PSYC& 200Lifespan Psychology5
    SOC&101Introduction to Sociology5
  • Description:

    The Information Technology Specialist Associate in Applied Science Transfer (AAS-T) is a six-quarter program. It offers a mix of course modalities (in-person, hybrid, and online). Most classes are hybrid (required in-person attendance and online access using the Canvas learning management platform). This modality supports industry skills and knowledge mastery through instructor-guided, hands-on learning and online engagement. The program typically enrolls in the Fall and Spring quarters. Students use various computer equipment, networking devices, and servers. Students are responsible for purchasing textbooks, virtual lab simulations, computer toolkits, basic networking tools, and USB drives. Laptops are available for student checkout on a first-come, first-served basis.

    The program’s technical core provides hands-on skills in information systems, networking, mobile devices, cloud and virtualization technologies, and security concepts. Graduates demonstrate proficiency in information technology (IT), effective verbal, and written communications skills, and identify and summarize assumptions to draw logically valid conclusions. Core-related training relates to business, project, and team communication skills. Much of the curriculum is aligned with in-demand industry certifications through Computing Technology Industry Association (CompTIA), Microsoft, or Amazon Web Services.

    Technology is a vital force in today’s business and will continue to experience exponential changes in the future. As such, job opportunities in this field remain strong. Graduates prepare for various information technology computer and networking careers, including Desktop Support Specialist, Computer Support Specialist, Technical Support Specialist, IT Specialist, IT Support Specialist, Help Desk Technician, and Network Support Analyst.

    CIP: 11.0901

    EPC: 527

    Information Technology Specialist AAS-T (102 credits)

    Course CodeCourse TitleCourse Credits
    CCNT110Fundamentals of Linux4
    CCNT120Cloud Computing4
    CCNT130Server Administration4
    CCNT140Cisco Networking Fundamentals4
    CCNT150Server I4
    CCNT160Cisco Routing & Switching4
    CCNT210Server II4
    HREL111Interviewing and Career Success5
    INFO102IT Applications4
    INFO104IT Systems I5
    INFO105IT Systems II5
    INFO116Modern Desktop Support I4
    INFO117Modern Desktop Support II4
    INFO118Cloud & Virtualization Technologies4
    INFO205Security I5
    INFO206Security II5
    INFO220Microsoft Services4
    INFO290Independent Projects4

    General Education Requirements (25 Credits)

    Course CodeCourse TitleCourse Credits
    ENGL&101English Composition I5
    ENGL&235Technical Writing5
    Course CodeCourse TitleCourse Credits
    MATH&107Math in Society5
    MATH&141Precalculus I5
    MATH&142Precalculus II5
    MATH&146Statistics5
    MATH&151Calculus5
    MATH&152Calculus II5
    MATH&153Calculus III5

    A total of 30 credits are required in the following General Education categories:

    • 10 credits in Communication
    • 5 credits in Quantitative
    • 10 credits in Humanities, Natural Science, or Social Science 
    Course CodeCourse TitleCourse Credits
    CMST&102Introduction to Mass Media5
    CMST&152Intercultural Communication5
    CMST&210Interpersonal Communication5
    CMST&220Public Speaking5
    CMST&230Small Group Communications5
    CMST&240Culture & Diversity in Health Care5
    HIST&146United States History I5
    HIST&147United States History II5
    HIST&148United States History III5
    HUM&101Introduction to Humanities5
    Course CodeCourse TitleCourse Credits
    BIOL&160General Biology5
    BIOL&175Human Biology with Lab5
    BIOL&241Human Anatomy and Physiology I5
    BIOL&242Human Anatomy and Physiology II5
    BIOL&260Microbiology5
    CHEM&121General Chemistry5
    CHEM&131Introduction to Organic/Biochemistry5
    NUTR&101Intro to Nutrition5
    PHYS&114Introductory Physics I (Algebra based Physics)5
    PHYS&221Engineering Physics I w/LAB5
    PHYS&222Engineering Physics II w/LAB5
    PHYS&223Engineering Physics III w/LAB5
    Course CodeCourse TitleCourse Credits
    BUS&101Introduction to Business5
    BUS&201Business Law5
    ECON&201Microeconomics5
    ECON&202Macroeconomics5
    POLS&101Introduction to Political Science5
    PSYC&100General Psychology5
    PSYC& 200Lifespan Psychology5
    SOC&101Introduction to Sociology5
  • Description:

    The Certificate of Competency in Information Technology Support is a four-quarter program. It offers a mix of course modalities (in-person, hybrid, and online). Most classes are hybrid (required in-person attendance and online access using the Canvas learning management platform). This modality supports industry skills and knowledge mastery through instructor-guided, hands-on learning and online engagement. The program typically enrolls in the Fall and Spring quarters. Students use various computer equipment, networking devices, and servers. Students are responsible for purchasing textbooks, virtual lab simulations, computer toolkits, basic networking tools, and USB drives. Laptops are available for student checkout on a first-come, first-served basis.

    The program’s technical core provides hands-on skills in information systems, networking, and desktop virtualization. Graduates demonstrate proficiency in information technology (IT), effective verbal, and written communications skills, and identify and summarize assumptions to draw logically valid conclusions. Core-related training relates to business, project, and team communication skills. Much of the curriculum is aligned with in-demand industry certifications through CompTIA.

    Technology is a vital force in today’s business and will continue to experience exponential changes in the future. Job opportunities in this field remain strong. Graduates prepare for a variety of information technology computer careers, including Help Desk Technician, Technical Support Specialist, Desktop Support Specialist, and Information Technology Support.

    CIP: 11.0901

    EPC: 527

    Information Technology Specialist Certificate of Competence (67 Credits)

    Course CodeCourse TitleCourse Credits
    CCNT110Fundamentals of Linux4
    CCNT130Server Administration4
    CCNT140Cisco Networking Fundamentals4
    CCNT150Server I4
    INFO102IT Applications4
    INFO104IT Systems I5
    INFO105IT Systems II5
    INFO116Modern Desktop Support I4
    INFO117Modern Desktop Support II4
    INFO118Cloud & Virtualization Technologies4
    INFO205Security I5
    HREL111Interviewing and Career Success5

    General Education (15 Credits)

    Course CodeCourse TitleCourse Credits
    ENGL175Professional Writing5
    ENGL&101English Composition I5
    ENGL&235Technical Writing5
    Course CodeCourse TitleCourse Credits
    MATH171Technical Math5
    MATH172Business Math5
    MATH&107Math in Society5
    MATH&141Precalculus I5
    MATH&142Precalculus II5
    MATH&146Statistics5
    MATH&151Calculus5
    MATH&152Calculus II5
    MATH&153Calculus III5

    A total of 15 credits are required in the following General Education categories:

    • 5 credits in Communications
    • 5 credits in Quantitative
    • 5 credits in Humanities, or Social Science 
    Course CodeCourse TitleCourse Credits
    CMST152Intercultural Communication5
    CMST&102Introduction to Mass Media5
    CMST&210Interpersonal Communication5
    CMST&220Public Speaking5
    CMST&230Small Group Communications5
    CMST&240Culture & Diversity in Health Care5
    HIST101A History of Science and Technology5
    HIST&146United States History I5
    HIST&147United States History II5
    HIST&148United States History III5
    HUM&101Introduction to Humanities5
    Course CodeCourse TitleCourse Credits
    BUS&101Introduction to Business5
    BUS&201Business Law5
    ECON&201Microeconomics5
    ECON&202Macroeconomics5
    PSYC&100General Psychology5
    PSYC& 200Lifespan Psychology5
    SOC&101Introduction to Sociology5
  • Description:

    This is a two-quarter Certificate of Training credential that offers courses within the Information Technology Specialist program. Most of the courses are hybrid to support learning via direct instruction and hands-on learning. The program typically enrolls in the Fall and Spring quarters. Students will use a variety of computer equipment. Students are responsible for purchasing textbooks, virtual lab simulations, a computer toolkit, basic networking tools, and USB drives. Laptops are available for student checkout on a first-come, first-served basis.

    The program’s technical core provides hands-on skills with computer systems, basic networking concepts, mobile devices, cloud, and virtualization concepts. Much of the curriculum is aligned with in-demand industry certifications through Computing Technology Industry Association (CompTIA).

    Technology is a vital force in today’s business and will continue to experience exponential changes in the future. Job opportunities in this field remain strong. Graduates prepare for various information technology computer careers, including Help Desk Technicians and Technical Support Specialists. 

    CIP: 11.0901

    EPC: 527

    Computer Repair Technician Certificate of Training (26 credits)

    Technical Core (26 credits)

    Course CodeCourse TitleCourse Credits
    CCNT110Fundamentals of Linux4
    INFO102IT Applications4
    INFO104IT Systems I5
    INFO105IT Systems II5
    INFO116Modern Desktop Support I4
    INFO118Cloud & Virtualization Technologies4

No eligibility requirements have been provided.

Tuition and Fees

At Bates, our tuition is affordable and there are options to help make it even easier to gain an education. Federal aid is available for many of our students. Scholarships are also available through the Bates Foundation.

See if you qualify for other funding through our special funding programs with the Workforce Education office.

  • National Median Salary: $63,460 
  • National Potential Annual Job Openings: 14,800

This information is based on data from O*Net, captured on June 2021.

Program Outcomes

  1. Demonstrate efficient application of core productivity software to solve business problems and increase efficiency as applied in industry.
  2. Perform effective procedures to install, diagnose, configure, support and troubleshoot computer-based hardware and mobile devices to industry standard
  3. Develop configuration solutions for technical issues with computers, laptops, mobile devices, networks while balancing business needs to industry standard.
  4. Configure connectivity for computers, networks, and mobile systems while applying security principles, system and network vulnerabilities, and common mitigation practices to industry standard
  5. Identify network infrastructure, sub-netting, troubleshooting procedures configuring network devices to industry standard
  6. Develop strategies for network defense using firewalls, routers, switches, antivirus, and anti-spyware tools to industry standard
  7. Perform termination and testing of network cabling to industry standard.
  8. Identify categories of virtualization products, perform common management tasks and support virtual desktop infrastructure to industry standard
  9. Demonstrate concepts related to identities, security measures and access management using computer, network or cloud services to industry standard
  10. Perform analysis following established procedures for testing, maintenance, and implementation of devices and services applying effective end-user support as practiced in industry to industry standard
  11. Articulate effective communication, make decisions, and define work ethics and its application to employment in industry
  12. Prepare for and successfully complete industry certification.

Learn more about this program's Advisory Committee.

No forms have been provided.