College Emergency Alert System
To ensure that Bates Technical College students and employees receive critical communications in the most timely manner possible, Bates uses an emergency alert system called Rave Alert. Rave Alert has a proven track record of quickly and reliably delivering emergency communications, which has led to its adoption by more than 1,000 colleges and universities.
Need to update your contact information for alerts?
Log in to the Rave Alert system. Click on the person icon and choose ‘My Account’ to update contact information.
You can log in using your college email two ways:
- Log in using Okta, then click on the Rave Alert logo to automatically log in using your network credentials.
- Go directly to the Rave Alert website and log in using your college email and a password that you choose.
Frequently Asked Questions
What is Rave Alert?
Rave Alert is Bates Technical College’s official emergency notification system used to communicate with students and employees during campus emergencies. Rave Alert is a licensed service Bates Technical College pays for to offer the quickest and most reliable communications possible. This system is used only during campus emergencies that pose a safety concern for the community.
How do I subscribe?
Your Bates email address is automatically subscribed to the Rave Alert system. You can add your mobile phone to the system if you wish to receive text alerts, or additional email addresses.
How do I log in to Rave Alert?
You should have received a welcome email to your Bates email address that includes information on how to set up your profile and your password. If you do not get an email from Rave, or you forgot your password, just click on ‘Forgot your password?’ and you’ll receive a link to update your password. Remember, you’ll use your Bates Technical College email address to log in. Or, you can log into Okta, then automatically log in with your network credentials when you click on the Rave Alert logo.
How do I unsubscribe?
You cannot opt out of emergency messages delivered to your Bates-issued email address; however, you can unsubscribe your phone and email addresses by logging into the system and deleting these subscriptions. You may also stop messages directly through your phone by texting the word STOP to 67283.
This system is intended specifically for communicating emergency notifications. The college will never send advertising or non-emergency announcements on this system.
Who may use Bates’ Rave Alert system?
Our Rave Alert system is only intended for Bates Technical College employees and students.
What types of messages are considered emergency messages?
Emergencies are considered any event that poses a safety risk to the campus community. For example, the most common use of Rave Alert will be to communicate when the college is closed due to inclement weather. Other types of emergencies may include unexpected occurrences such as earthquakes or power outages, or any unexpected event that poses danger or puts your safety at risk.
How will I identify incoming messages from Bates’s Rave Alert system?*
- Text messages: Text messages sent from Rave Alert are sent using something called short codes. When you receive a text via a short code, you’ll receive a message from either 67283 or 226787. We strongly encourage you to save this number in your phone address book after you receive your first message. This way, in future emergencies, the message will be more recognizable as an official communication from the college. If your carrier or phone does not support short code messaging, messages you receive will appear to come from BatesAlerts@getrave.com.
- Email messages: Email messages sent from Rave Alert will be sent from the email address: BATESAlerts@getrave.com. Please be sure this email address is not blacklisted or blocked by your email providers.
How do I stop receiving messages?
If you have never attended Bates Technical College before and have received an emergency alert from our system, it’s likely that your phone number was previously used by someone affiliated with Bates Technical College who used this system.
You may opt out of receiving these text messages by texting the word STOP to 67283. These instructions should also be included in the text of every message you receive.
I’m a parent of a Bates student. May I subscribe to Rave Alert?
No, you can’t subscribe directly, however your student has the option to include additional contact numbers and email addresses in their account. You can ask your student to add your contact information to their account on your behalf.
You may also be interested in subscribing to FlashAlert.net, a regional emergency communications list which is open to anyone to join.
Is there a charge for the service?
The Rave Alert system will not charge you in any way. However, you are responsible for paying all messaging charges associated with your wireless carrier plan.
What mobile phone carriers are supported?
Rave Alert supports all U.S. mobile carriers.
What if my cell phone number or provider changes?
If you change your mobile number, please log in to the system and update your contact details. If you’ve changed providers, but your number hasn’t changed, you may want to update your carrier information in your subscription settings as well.
This step is not required-it will eventually be updated by the mobile carrier in Rave Alert, but this update may take a few weeks to reflect in the system. To ensure you do not miss any emergency messages, you may also simply log in to the system and update your carrier information in your settings directly.
What other ways can I stay informed about emergencies at Bates?
Be sure to visit our emergency notification procedures web page to identify other ways to stay informed, including the college website, weather hotline, Facebook and Twitter.
I didn’t get a Rave Alert text message. What happened?*
Your cell phone may think the alert message is spam.
Alerts come from the following numbers:
- On your iPhone’s home screen, tap the Settings menu to open it.
- Scroll down and tap Phone.
- Under the Call Silencing and Blocked Contacts list, tap Blocked Contacts to see which contacts are listed. Check for any of the numbers listed above.
- If you have Filter Unknown Contacts enabled, you will need to make a contact with the above numbers. Any missed alerts should appear in your unknown contacts filter.
- To view filtered messages, open the Messages app, then tap Filters. On the next screen, you’ll see folders for your text messages. Tap Unknown Senders to see messages from accounts not in your Contacts list.
- Open the Messages app
- Click the three vertical dots at the right of the search bar
- Select Spam & Blocked
- Any incoming alerts in this list can be opened select them and then a dialog to mark as not spam can be chosen.