INFO104 - IT Systems I

This course provides a foundation in hardware, safety environment, and customer service in information technology (IT) systems. Students acquire the essential skills to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance of computer hardware and applications. Students learn to meet business IT needs within realistic constraints. This course prepares students to take Computing Technology Industry Association (CompTIA) A+ certification exams. 


CIP: 11.901

EPC: 527

Credits: 5

Prerequisites: none

Corequisites: none

Offered: Fall, Spring


  1. Apply computer safety, environmental controls, and fundamental customer service skills as used in the industry.
  2. Install, configure, and troubleshoot PC motherboards, system components, cables and connectors, and peripheral devices as applied in the industry.
  3. Apply features, tools, commands, and technical specifications used in Microsoft Windows, macOS, and Linux operating systems as applied in the industry.
  4. Plan a computer-based system to meet the desired needs within realistic economic, and environmental constraints according to a business-needs scenario.
  5. Apply Windows system tools per industry standards.